User
Experience Researcher, Boston, MA
The Liberty Mutual Digital Experience Team has an
outstanding opportunity for a User Experience Researcher.
The User Experience Researcher improves the usability of
public-facing websites and online applications to increase the efficiency,
effectiveness, and satisfaction of the online experience for our customers. The
User Experience Researcher works closely with project teams to understand
users’ intentions and to test functional designs and prototypes in keeping with
users’ goals and the company’s business objectives.
The company is looking for a User Experience Researcher
who is comfortable working in a corporate environment. This is a 37.5 hour per week (5 days per week), permanent
position. The position is based in our home office in downtown Boston, MA.
Responsibilities
·
Design
and lead usability studies and usability testing
·
Write
heuristic evaluations and expert reviews
·
Conduct
usability testing
·
Advocate
for users while understanding the business goals of the stakeholders and
management
·
Interact
with a variety of eCommerce stakeholders – business sponsors, product managers,
business analysts, technical leads, and developers
·
Participate actively in usability
testing, including note-taking and moderating, to understand user behaviors and
preferences
·
Analyze the results from usability
tests, and write up findings and recommendations in Word, Excel, and
PowerPoint
·
Document end-to-end user experiences,
including user workflows and specific UI screens and components
Requirements
·
Bachelors or Masters in Human
Factors, HCI, Information Design, or similar field
·
Demonstrated interest in
user-centered design and cognitive psychology
·
Experience leading usability projects
·
Experience in social media and mobile
related technologies
·
Meticulous attention to detail
·
Experience running usability tests
and writing expert (heuristic) reviews
·
Experience creating prototypes and
wireframes
·
Experience using Morae and
UserZoom
·
Proficient in Microsoft Office
applications (Word, Excel, PowerPoint)
·
Proficient in Microsoft Windows
·
Experience juggling multiple projects
in a fast-paced environment
·
Ability to think creatively to come
up with solutions
·
Excellent presentation and
communication skills
·
Ability to work independently while
effectively communicating with both external and internal clients
·
Graphic/visual design skills
·
Experience with rapid prototyping
·
Understanding of information
architecture
·
Familiar with the tools of graphic
design, screen layout, and visual design (Photoshop, Axure)
Contact
Robert
L. (Bob) Thomas
Director,
User Experience
Liberty
Mutual Insurance
Boston,
MA 02116
(e)
robertl.thomas@libertymutual.com
