Turn S.T.U P.I.D users to S. M. A. R. T.

Hi class,

This is an interesting article on how to turn your STUPID
Stressed
Tired
Untrained
Passive
Independent
Distracted
users to SMART by using the following strategies --
Simplify
Memorable
Accept autopilot
Recovery
Test in realistic situations

http://www.boxesandarrows.com/view/are-your-users-s-t-u

Best,
Rong